Shipping & Returns

Payment
We accept Visa, MasterCard and American Express. Credit Card payments are handled through our secure server. If you prefer not to enter your credit card information online, please call us toll-free 1800 308 254 to place your order. You can also pay securely through PayPal.

Shipping
All orders are shipped from our head office in Melbourne, Victoria via Australia Post regular mail. Orders are shipped within 3 business days of being received.
We offer the following flat rates and services:

  • Orders under $100 freight is $10.
  • Orders over $100 freight is free.

For all international orders freight is $25. International orders may be subject to customs and other fees.

If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone. All orders are sent uninsured; Texyarns International Pty Ltd is not responsible for packages that do not arrive. Please call or email us for the cost to insure/register your order.

Downloadable Items
If you have selected an item available for download a link will be sent to you once payment has been made. In the case that the item is free the link will be available once you have submitted the necessary contact details on the checkout page.

Prices and Sales Tax
Prices are shown in Australian dollars and are inclusive of GST calculated at 10%.

Colors
Every effort is made to present yarn colors accurately, however, as yarn is dyed in lots and as computer monitors render colour differently, variations may occur.

Tension and Ply
The Ply information provided on this website is a guide only.
We recommend, the most accurate way to begin when hand knitting is to follow the instructions for each yarn/pattern and knit a tension square.
Your tension square must match the information stated on the knitting pattern.
Texyarns International Pty Ltd, cannot be held responsible for individual variations in work, human error or incorrect tension.

Return Policy
Yarn may be returned for an online credit within 7 days of delivery if unused.
It must be in it’s original condition with the ball band in tact and with the original receipt.
First you must contact us to notify us of your return.
Texyarns International Pty Ltd, will issue you with a Returns Number, which must be quoted on the package.
Items returned without a Returns Number will not be accepted.
A store credit will be issued when your return is received.
Shipping charges are not refundable.
Patterns, books and Sale items may not be returned.

Faulty Items
If an item is faulty we will replace it and accept the postage charge.
See returns policy above for processing.

Privacy Policy
We respect your privacy and do not share any information collected on the site.
The information collected via electronic forms or through email will only be used for the purpose for which you have provided it.
'Primary purpose'
We may collect your e-mail address for membership to newsletter distribution groups.
We may collect personal details to assist in the processing and delivery of orders.
We may use e-mail address and other contact details to inform you of changes to our services.

Gift Vouchers
Texyarns gift vouchers can be used to purchase any item from the Texyarns Pty Ltd Website.
Note: When purchasing a gift voucher, if you require the voucher to be sent directly to the recipient, please ensure that this person's name and address is clearly marked on your order. Gift Vouchers are valid for 12 months from the date of issue.